199 Petts Wood Orpington, BR5 1LA

Meraki Hair Studio (we/us/the Company) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, along with our cancellation and booking procedure.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting Meraki Hair Studio (the Site and salon) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Meraki Hair Studio of 199 Petts Wood, Orpington, BR5 1LA (our Company Address).

1.  Information we may collect from you

We may collect and process the following data about you:

●    Information you give us. You may give us information about you by filling in forms on the Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you book an appointment for a service or treatment, request a quote, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, apply for a job, and when you report a problem with the Site.

The information you give us may include your name, business name, address, email address, phone number and financial and credit card information at our salon (we do not store credit card details nor do we share customer details with any 3rdparties).

●    Information we collect about you. With regard to each of your visits to the Site we may automatically collect the following information:

● technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform;

●  information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

●    Information we receive from other sources.  We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

2.  Cookies

The Site uses cookies to distinguish you from other users of the Site.  This helps us to provide you with a good experience when you browse the Site and also allows us to improve the Site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

●    Strictly necessary cookies. These are cookies that are required for the operation of the Site. They include, by way of general example, cookies that enable you to log into secure areas of the Site, use a shopping cart or make use of e-billing services.

●    Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works by, for example, ensuring that users are finding what they are looking for easily.

●   Functionality cookies. These are used to recognise you when you return to the Site. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).

●   Targeting cookies. These are used to allow you to ‘like’ and ‘share’ our pages via social networking sites such as Facebook. This also enables us to deliver relevant adverts to you and your interests. 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

3.  Uses made of the information

We may use information held about you in the following ways:

●      Information you give to us. We may use this information: 

●   to provide you with information about other services we offer that are similar to those that you have already enquired about;

● to provide you with information about appointments you may have coming up or if you are due a routine haircut. If you do not want us to use your data in this way, please notify us in writing;

●   to notify you about changes to our service;

●   to ensure that content from the Site is presented in the most effective manner for you and for your computer.

●      Information we collect about you. We will use this information:

●  to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

●  to improve the Site to ensure that content is presented in the most effective manner for you and for your computer;

●   as part of our efforts to keep the Site safe and secure;

●      Information we receive from other sources. We may combine this information with the information you give to us and information we collect about you.  We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

4.  Disclosure of your information

We may share your personal information with any member of our group, which means any subsidiaries, any ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

●      Analytics and search engine providers that assist us in the improvement and optimisation of the Site.

We may disclose your personal information to third parties:

●      In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

●     If the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and

●      If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use and other agreements; or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5.  Where we store your personal data

The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your enquiries, the processing of your payment details and/or the provision of support services.  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6.  Cancellation Procedure

7.  Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at the Company Address.

The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8.  Access to information

The Act gives you the right to access information held about you.  Your right of access can be exercised in accordance with the Act.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

9.  Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.  Please check back frequently to see any updates or changes to our privacy policy.

10.  Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected] or our Company Address at 199 Petts Wood, Orpington, BR5 1LA.