Privacy & Cookie Policy

Last updated: 12 November 2026

This policy explains how Amy Pearce, trading as Quite Frankly (formerly Meraki Hair Studio) (“I“, “me“, “my“), collects and uses your personal information when you visit merakihairstudio.co.uk (the “website“), get in touch or book an appointment. It also sets out my cancellation policy.

Meraki Hair Studio in Petts Wood has now closed. I rent my own chair inside House of Red, 47 High Street, Green Street Green, Orpington BR6 6BG. House of Red is a separate business and is not responsible for my bookings or for the personal information I hold.

1. Who is responsible for your information

I am the data controller for the personal information described in this policy, under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You can contact me about anything in this policy at amypearce245@gmail.com.

2. Information I collect

• Information you give me. When you use the contact form, email, phone, message me on social media or book an appointment, I may collect your name, email address, phone number, the details of your appointment and anything else you choose to tell me (for example, notes about your hair or a patch test).
• Booking information. If you book online, your booking is handled by my booking provider, who collects the details needed to make and manage your appointment.
• Payment information. Payments are taken in the salon. I do not store card details.
• Technical information. When you visit the website, standard technical information such as your IP address, browser type and the pages you view may be recorded by my hosting provider and security software to keep the website running safely.

3. How I use your information, and why

• To reply to your enquiries and to make, confirm and manage your appointments. This is necessary to provide the services you ask for.
• To send appointment reminders or let you know about changes to your booking. This is necessary to provide the services you ask for.
• To keep the website secure and working properly. This is in my legitimate interests.
• To meet my legal and accounting obligations. This is necessary to comply with the law.

I will only send you marketing or offers if you have agreed to receive them, and you can ask me to stop at any time.

4. Who I share your information with

I do not sell your information. I only share it with trusted providers who help me run my business, and only as much as they need:

• Website hosting: 20i, which hosts the website and sends contact form messages to me.
• Online booking: my online booking provider, if you book through the booking link.
• Email: Google (Gmail), which I use to receive and reply to your messages.
• Maps: the contact page shows an embedded Google Map, which is provided by Google.

I may also share information if the law requires me to.

Some of these providers may store data outside the UK. Where they do, they use safeguards approved under UK data protection law.

5. How long I keep your information

I keep enquiry emails and contact form messages for as long as needed to deal with your enquiry, and client records for as long as you remain a client, plus a reasonable period afterwards. Financial records are kept for six years to meet accounting rules. After that, your information is deleted.

6. Cookies

This website only uses the cookies it needs to work and stay secure. It does not use advertising cookies.

• Essential cookies are set by WordPress and the website’s security software. They are needed for the website to function and cannot be switched off.
• Google Maps: the map on the contact page is provided by Google, which may set its own cookies when the map loads. See Google’s privacy policy for details.

You can block or delete cookies in your browser settings, although some parts of the website may not work properly if you do.

7. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information I hold about you (free of charge);
• ask me to correct information that is wrong or incomplete;
• ask me to delete your information;
• object to, or ask me to limit, how I use your information;
• withdraw your consent at any time, where I rely on consent; and
• ask for your information to be transferred to someone else.

To use any of these rights, email amypearce245@gmail.com. I will reply within one month.

If you are unhappy with how I have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. I would appreciate the chance to sort out your concern first, so please contact me before you go to the ICO.

8. Cancellation policy

• Please give at least 24 hours’ notice if you need to cancel or rearrange your appointment.
• A £10 charge may be added to your next booking if this notice is not given.

9. Links to other websites

The website links to other sites, such as my booking page and social media. They have their own privacy policies, and I am not responsible for how they use your information.

10. Changes to this policy

I may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

11. Contact

If you have any questions about this policy or your information, email amypearce245@gmail.com.